FAQ
Q. Why won't some retailers accept my coupons?
A. Only stores on the store list are participating in Stoker’s mobile coupon program. We are always working with our retail partners to expand the program. You may also “Add Your Local Store”, by selecting this and having your local retailer scan the QR and complete the simple form. Please allow 1 week for the store to be enrolled.
Please check your Profile to make sure that we have your correct email address and mobile phone number so we can notify you when additional participating retailers in your area join the program.
Q. How do I search for a specific store in my area?
A. Enter the store name and address in the search field on the Store List page. If the store is not showing up, then they are not participating in the program.
Q. Why am I getting the "Must be in the store" message even though the store is on the store list and I am in the store?
A. Our coupon page uses the GPS of your phone to locate you. Location Services on your phone must be turned on and the web browser must be allowed to access your location. Also, you may need to restart your phone to obtain a more accurate signal.
Q. How close do I need to be to the store to see my available coupons?
A. Your available coupons will appear no matter where you are. However, you must be in the store you choose to redeem your coupon.
Q. The store I was in does not have a scanner, but they appear in the store list. Can I still use my mobile coupon in that store?
A. Some stores that participate in our mobile coupon program do not have scanning functionality. You can still show your mobile coupon on your phone to the store clerk, and they can manually ring up your coupon offer in the system.
Q. What if my coupon times out before I redeem it?
A. We include a time limit on our mobile coupons to prevent usage fraud or abuse. Please make sure that you are following the correct steps to redeem a mobile coupon:
- Choose a coupon
- Choose a store
- Click "I'm Ready!"
- Show the store clerk your mobile coupon before the countdown clock expires (5 minutes) If the coupon times out before you can use it in the store, then you can always try again once a new coupon is available. New coupons are available each week on Monday.
Q. I am trying to access Mystokers.com via a desktop computer but keep receiving an error message?
A. Mystokers.com is only accessible via a mobile device. If you are unable to access mystokers.com via a mobile phone/tablet and still wish to receive Stoker's coupons, you can sign up to receive mailed coupons at Stokers.com.
The minimum operating systems recommended for mobile devices is iOS 13 (September 19, 2019) for iPhones and Android 10 (September 3, 2019) running on phone using Android.
Q. I keep receiving a "Geolocation Service Failed" or "Cookies must be enabled" error message on my mobile device?
A. To use our mobile coupon platform, you must have location services and cookies enabled on your mobile device. To enable either service follow the instructions below:
To Enable Location Services
- On your mobile device, Go to Settings.
- Then go to Privacy.
- Location Services must be "On."
- Then click on Location Services and scroll to your browser (for example, "Safari Websites").
- Click on the browser and select "While Using Websites I Visit."
To Enable Cookies
- Go to Settings.
- Scroll to the browser (for example, "Safari").
- Click on the browser and scroll to Privacy & Security.
- Make sure cookies are enabled.
Q. I forgot my password and need to reset it?
A. You can go to either site www.mystokers.com or www.stokers.com click on the Login button and there is a link to go through the "Forgot your password?" process. IMPORTANT: This will reset the password for both websites.
Q. Why didn't my coupon work?
A. There could be several reasons your coupon did not work. Sometimes we have technical issues on our end. If you continue to have trouble or have a specific coupon issue not listed here, then contact us at 1-800-579-0975. We can help.
